Refund And Returns Policy

Aussie Hobbies Return and Refund Policy

At Aussie Hobbies, we are committed to ensuring the products purchased meet your expectations. However, please note the following:

1. Return Window:

   • Customers have 30 days from the date of purchase to initiate a return. After this period, returns will no longer be accepted.

2. Order Accuracy:

   • We do not accept returns if you have ordered the wrong item or have changed your mind. Please ensure your selection is correct before placing an order.

3. Condition of Returns:

   • Any returned items must be in the same condition you received them:

     • Unworn and unused

     • With tags and in the original packaging

   • Proof of purchase is required for all returns. Returns will not be accepted without proof of purchase.

4. Refund/Return Discretion:

   • Refunds or returns are at the discretion of Aussie Hobbies and will be assessed on a case-by-case basis.

   • Aussie Hobbies reserves the right to refuse a refund depending on our assessment.

5. Return Costs:

   • All return shipping costs are the responsibility of the purchaser.

   • Transaction and postage fees will be deducted from any refund amount.

6. Technical Issues:

   • If you're experiencing technical issues with your item, please email us at sales@aussiehobbies.com.au.

     • Include your purchase receipt.

     • Provide a description of the issue and a video showing the fault.

     • In the video, demonstrate the steps from start to use of the item.

   • After reviewing, our technical staff will advise on the next steps.

7. Warranty:

   • Please note: Modifications, tampering, or disassembly of the item will void the warranty.

   • If evidence shows that the issue is due to misuse, force, or man-made damage, the warranty will be void.

   • Any costs related to repairs or return shipping will be the purchaser’s responsibility.

8. Additional Information:

   • For more details on refunds/returns, please refer to our full Terms and Conditions.